Use a checklist as you credential

MSPs and credentialing specialists often have the responsibility to make sure that all of the steps in the credentialing process have been executed in the processing of any particular application. This is a critical responsibility because plaintiff attorneys will often claim that missed steps represent negligence on the part of the hospital. Sometimes, even when steps in the process are not performed timely or missed entirely, they may not have relevance for whether a particular applicant should have his or her request for privileges approved or denied. Nevertheless, deviations from any of the routine activities in credentialing without a documented justification will allow a plaintiff’s attorney to imply that the hospital’s work is sloppy—or worse. In order to ensure that credentialing activities are performed comprehensively and without missing any steps, many MSPs use a paper or computerized checklist of component steps.