What is the best way to deal with disruptive behavior? Conduct the initial intervention when medical staff leadership has decided to proceed beyond just providing routine feedback. If you feel that the physician will refute the accusations, come armed with data. If the physician...

When developing or fine-tuning a focused professional practice evaluation (FPPE) process, consider adopting a common reporting form that allows all proctors to share their observations in a standardized manner. Such forms also help to ensure that each proctor comments on all pertinent elements...

By Teresa P. Sappington, FACHE, MBA, CIPM, CAPPM, CPHQ, CPMSM; Foreword by Robert Marder, MD

Featuring an unmatched combination of expert-vetted measures from the field and actionable guidance on their broader implementation, Performance Indicators: Clinical Specialty...

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