Throughout every step of the hearing process, medical staffs should be asking themselves, “Are we doing everything possible to ensure a fair hearing? If the hospital becomes a defendant in litigation, does it have clear and defendable arguments to uphold the hearing process?”
Minute taking is an art. Too little information in meeting minutes may result in inadequate documentation, whereas too much information can become fodder for plaintiff’s attorneys if the minutes become subject to discovery during litigation.
Credentialing Resource Center Digest - Volume 9, Issue 2
Quality improvement (QI) involves proactively evaluating an organization's functions, services, products, and processes on an ongoing basis and asking how each of those areas can improve. It focuses not only on improving the status quo, but also preventing certain problems from emerging in the...
Credentialing Resource Center Digest - Volume 9, Issue 1
Many medical staff leaders are uncomfortable approaching physicians whose performance has been deemed questionable and often wait until conclusive data or an adverse event forces them into action. Managing poor performance should be thought of as a series of escalating interventions designed to...
Credentialing Resource Center Digest - Volume 8, Issue 50
Develop a customized leadership training program with input from past, current, and potential medical staff leaders. These leaders should identify the most pressing challenges and leadership skills that the training program will address. Category I continuing medical education credits should be...
Credentialing Resource Center Digest - Volume 8, Issue 49
Conducting an intervention with a disruptive medical staff member can be emotionally draining for even the most experienced physician leader. The process is made a bit easier if the leader is prepared.
Credentialing Resource Center Digest - Volume 8, Issue 48
As part of the ongoing commitment to continuously improving their quality of service, many Ritz Carlton hotels have organized a program known within the industry as "idea boards." These simple bulletin boards are placed in strategic locations throughout the facility. Hotel employees can pin up...
Credentialing Resource Center Digest - Volume 8, Issue 47
A major key to success is carefully matching each assigned task to a person with the skills and qualifications needed to accomplish the task. Empowerment means that when responsibility for accomplishing a task is delegated to a person, the authority to accomplish the task is also delegated.
Credentialing Resource Center Digest - Volume 8, Issue 26
Your confidentiality policy should address how MSPs obtain approvals and recommendations. If a department chair or other committee member can't come to the medical staff services office to review the files, do not simply drop the files off, unattended, at their office.
