When asked to accurately recall decisions and recommendations from their physicians, only about half of patients are able to do so without...Read More »
If you have a medical staff leader orientation session or give them a packet of information, have them sign an attestation form saying they received the information. Here is a sample attestation from St. Jude's Medical Center, which it also uses for credit for one of the leadership standards...
Because peer review is a medical staff–led initiative, the specific process varies between organizations. At our hospital, when a practitioner’s...Read More »
Don’t be surprised if practitioners push back or give defensive responses about potential performance issues identified during professional practice evaluation. This free resource provides a few typical examples of complaints that practitioners may offer during the course of an evaluation, along...
Citing reduced wait times and lower costs, a recent Ernst & Young survey of nearly 2,500 consumers found that more than 50% reported being...Read More »
